Support

Write to us directly with any question about Sergen Stream. We usually reply within 1–2 business days.

Contact

halil@2run.be — please include your device ID and app version. Device ID: in the app, Settings → Device Pairing.

My playlist does not load

Open the playlist address in a browser to check that your provider responds. Sergen does not sell channels; content and access belong to your IPTV provider. Adding the result of Settings → Diagnostics to your email helps us find the problem faster.

Moving a licence to another device

Restore your licence on the new device with the 6-digit code sent to the email address you used at checkout. No code? Write to us.

Delete my data

Sergen has no accounts. Your playlists and settings live only on your device: deleting a playlist in the app or uninstalling the app removes them completely. To have the device record we keep on our server deleted (device ID, licence status, optional email, technical connection data), email halil@2run.be with your device ID; the record is deleted within 30 days and we confirm by email. Payment records we must keep under accounting law are excluded. Details: Privacy.